Review for: Jack's Bistro
I hate having to write a bad review about Jack's because it used to be my favorite restaurant in Baltimore. However, last night 6 friends and I went there for someone's birthday. We made a reservation for 7:30, but didn't end up being sat until nearly 9. While we were waiting we ordered two bottles of wine at the bar. The hostess apologized multiple times, but said she couldn't do anything to make the tables leave even though one of them had been sitting with a paid check for over an hour. Finally, someone from our party politely asked the table to move to bar. We were comped a $24 bottle of crappy champagne that we didn't even order for our hour and a half wait. Really? That cost Jack's like $7 in wholesale price (as a former bartender I know the mark up). I feel like we should have at least had our wine comped because we wouldn't have ordered it if we hadn't been waiting for over an hour to eat. Out table ended up spending over $500 total. Easily we could have been given a free dessert or app. I won't be going back to Jack's for a special event anytime soon because apparently making a reservation doesn't really count for anything.
That said, the food was amazing as usual. And once we sat, the service was great. It was too bad that the hour and a half wait left us with a bad experience. Furthered by the fact that the restaurant acknowledged the bad experience and then cheaped out on the make up.
What do you think of this place? Write your own review.
About Jack's BistroNeighborhod: Canton
Category: American (New)
3123 Elliott St
Baltimore, MD 21224 (410) 878-6542